Privacy Policy for OnlyWeb Shopify Apps

Effective Date: May 31, 2025

This Privacy Policy describes how OnlyWeb (“we,” “us,” or “our”) collects, uses, and shares information when you install or use any of our Shopify apps, including but not limited to “OnlyWeb WhatsApp Inquiry Icon” and “OnlyWeb Style Variants” (collectively, the “Apps”).

By installing or using our Apps, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information from Shopify

Upon installation of our Apps, we may access certain information from your Shopify account, including:

  • Store Information: Store name, email address, and other contact details.

  • Theme Information: Theme name and customization settings.

  • Product Information: Details about products, collections, and variants.

  • Order Information: Order history and customer information, if necessary for the App’s functionality.

  • Script and Asset Information: Scripts and assets required for the App’s integration.

This information is accessed through Shopify’s APIs and is subject to the permissions you grant during the App installation process.

b. Information from Merchants

We may collect additional information directly from you, such as:

  • Contact Information: Your name, email address, and other contact details when you communicate with us.

  • Support Information: Details you provide when requesting support or reporting issues.

c. Information from Customers

Our Apps are designed to interact primarily with merchant data. However, in certain cases, we may process limited customer information, such as:

  • Customer Interaction Data: Information about how customers interact with features added by our Apps (e.g., clicks on a WhatsApp inquiry icon).

We do not collect personal information from your customers unless explicitly required for the App’s functionality and with appropriate consent.

2. How We Use Your Information

We use the collected information to:

  • Provide and Improve Our Apps: Ensure the Apps function as intended and enhance their features.

  • Support and Communication: Respond to your inquiries, provide support, and communicate updates.

  • Compliance and Enforcement: Comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell or rent your information. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our Apps and services, subject to confidentiality agreements.

  • Legal Requirements: Authorities or legal entities when required by law or to protect our rights.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need the information, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure.

6. International Data Transfers

If you are located outside of India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our servers are located. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your information, subject to legal obligations.

  • Objection: Object to our processing of your information under certain circumstances.

To exercise these rights, please contact us at the address provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

OnlyWeb
Email: sales@onlyweb.in